IF YOU ARE (OR SOMEONE ELSE IS) EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

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PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THE MYMD CONNECT SERVICES, WEBSITE,

OR MOBILE APPLICATION.

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This Privacy Policy describes the information MyMD Connect may collect from you or that you may provide when you use the

MyMD Connect website, application, communications tools, or related services (collectively, the “Platform”), and explains how we collect, use, maintain, protect, and disclose that information.

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I. Introduction

This Privacy Policy applies to healthcare providers and their representatives, agents, and employees who use the Platform

(“Providers”); patients and other individuals who communicate or otherwise interact with Providers through the Platform

(“Patients”); and individuals who visit our website or otherwise interact or communicate with MyMD Connect (“Business

Contacts”).

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Use of the Platform is also governed by applicable MyMD Connect terms of service and other agreements. Capitalized terms not defined in this Privacy Policy may have the meanings given to them in those agreements.

If you do not agree with this Privacy Policy, please do not use the Platform or provide Personal Information. We may revise

this Privacy Policy from time to time, and the date of the latest revision will appear at the top of the policy.

This Privacy Policy does not apply to websites, applications, products, or content operated by third parties that may be linked

to or accessible from the Platform.

MyMD Connect is committed to protecting Personal Information, including protected health information (“PHI”) subject to the

Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”).

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II. Information About Patients

Information About You and Your Health Care Treatment and Payment

We may collect several types of information from and about Patients, including:

• Personal Information, such as your name, mailing address, email address, telephone number, account information,

billing and collection information, insurance eligibility information, and other information treated as personally identifiable

information under applicable law.

• Clinical, patient, and health information, including PHI and information necessary for receiving healthcare services, such

as prior providers, clinical history, conditions, vital-sign measurements, medications, and other health information.

• Information exchanged through the Platform, including messages, emails, texts, chats, calls, video interactions, files, and

other communications between you, MyMD Connect, Providers, and their professional entities.

• Information about your Internet connection, device, browser, operating system, and use of the Platform.

• Information that does not identify you individually, such as general location, demographics, whether you are a current

user, and information concerning an inquiry or request.

• Other information you voluntarily provide or provide in response to a request from us.

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How We Collect Patient Information

We may collect Patient information directly from you when you provide it to us and from third-party intermediaries, including

physicians, medical professionals, pharmacies, healthcare organizations, and other parties that use or support the Platform.

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How We Use Patient Information

 

We may use Patient information to provide the Platform and related services on behalf of a Provider, including to:

• Complete registrations, transactions, payment processing, eligibility checks, and other actions requested through the

Platform.

• Support treatment, payment, and healthcare operations where applicable.

• Communicate with you through telephone, voicemail, email, fax, SMS text messages, or Platform communications,

including appointment and service-related communications.

• Deliver communications from Providers from whom you receive healthcare services.

• Create de-identified information and aggregate statistics that cannot reasonably be used to identify you.

• Enhance the safety, security, reliability, and performance of the Platform, including identity verification and fraud or

abuse prevention.

• Develop and communicate with you about features, products, and services, subject to any consent or authorization

required by law.

• Notify you about changes to the Platform or related services.

• Enforce applicable terms and protect the rights, property, and safety of MyMD Connect, users, and others.

• Comply with applicable federal, state, and other laws and regulations.

How We Disclose Patient Information

We may disclose Patient information as necessary or permitted to provide the Platform and related services, including:

• For treatment, payment, and healthcare operations purposes.

• To persons or entities authorized by you or by applicable law.

• To service providers that maintain, improve, secure, or optimize the Platform, including technology, hosting,

communications, email delivery, auditing, analytics, and security providers.

• To physicians, healthcare professionals, healthcare facilities, organizations, pharmacies, laboratories, and other

providers involved in your care or services.

• When disclosure is required or permitted by law, or necessary to enforce agreements or protect rights, property, or

safety.

• For fraud prevention, security, credit-risk reduction, or similar lawful purposes.

• For any lawful purpose with de-identified information.

• In connection with a merger, acquisition, financing, sale of assets, reorganization, change in control, or similar

transaction, subject to applicable law.

Patient Rights and Choices

MyMD Connect may collect, use, and disclose Patient information under agreements with Providers. When Patient

information constitutes PHI subject to HIPAA and MyMD Connect acts as a business associate, we handle that PHI in

accordance with applicable business associate agreements and HIPAA requirements.

If you are a Patient and have questions about how your Provider collects, uses, or shares your health information, you should

generally contact your Provider directly. Depending on applicable law and circumstances, you may have rights to access,

amend, restrict, or obtain an accounting concerning certain health information.

III. Information About Providers and Business Contacts

Information we collect through the Platform or website may include information provided when you register, sign in,

communicate with us, request services, submit feedback, contact customer support, or otherwise interact with MyMD

Connect.

This may include account and professional information, contact details, payment and billing information, correspondence,

search queries, support requests, and information about your use of the Platform.

When payment information is submitted, we may transmit payment information through an encrypted connection to a

third-party payment processor.

We may receive information from other websites or services we operate, social media platforms, subcontractors, analytics

providers, search providers, and other business partners. We may combine information obtained from these sources with

information you provide directly.

• Administer accounts, payments, orders, subscriptions, and other requested services.

• Operate, maintain, troubleshoot, support, and improve the Platform.

• Respond to inquiries and provide requested information.

• Create de-identified and aggregate information.

• Measure communications and, where permitted, provide relevant communications, surveys, newsletters, and

information.

• Understand how our audience uses the Platform.

• Enhance security and prevent fraud, abuse, unauthorized access, and illegal activity.

• Develop and communicate new features, products, and services.

• Notify you about changes to the Platform.

• Enforce agreements and protect the rights, property, and safety of MyMD Connect and others.

• Comply with applicable laws and regulations.

How We Disclose Provider and Business Contact Information

• To affiliates and authorized personnel where appropriate.

• To fulfill the purpose for which you provided the information.

• To payment processors and other service providers necessary to provide requested services.

• To third parties when required or permitted by applicable law.

• With your consent or as otherwise disclosed when the information is collected.

• To enforce agreements or protect rights, property, and safety.

• For fraud prevention and security purposes.

• For lawful uses of de-identified information.

• In connection with a merger, acquisition, financing, sale of assets, reorganization, or change in control, subject to

applicable law.

Rights and Choices for Providers and Business Contacts

If you do not want MyMD Connect to use your contact information to promote its own products or services, you may

unsubscribe using the instructions in applicable communications or contact us. Depending on where you reside, you may

also have rights to obtain information about our processing, access or correct certain information, request deletion where

permitted, and opt out of certain forms of targeted advertising or sharing.

Where applicable, requests may require reasonable verification of identity. Authorized agents may submit requests where

permitted by law. We will not discriminate against you for exercising privacy rights available under applicable law.

IV. Use of Cookies and Similar Technologies

As with many websites and applications, MyMD Connect and its service providers may use cookies, pixels, clear GIFs,

website tags, SDKs, log files, and similar technologies to collect information about devices, browsing actions, and usage

patterns.

This information may include traffic and usage data, approximate location, logs, language, dates and times of access,

frequency of visits, IP address, operating system, browser type, referring URLs, and resources accessed.

We may use these technologies to understand and improve Platform usage, remember preferences, recognize returning

users, support security, measure communications, and, where permitted by law and applicable settings, support advertising

or marketing activities.

You may be able to limit certain tracking through browser settings, cookie controls, privacy tools, applicable opt-out

mechanisms, or Global Privacy Control where legally recognized. Certain Platform functionality may be affected.

V. Data Security

We maintain administrative, technical, and physical safeguards designed to protect Personal Information against accidental

loss and unauthorized access, use, alteration, or disclosure.

If you receive or choose a password or other credential for access to the Platform, you are responsible for maintaining its

confidentiality. Do not share your credentials with others.

Information transmitted over the Internet is not completely secure. Although we take reasonable measures to protect

Personal Information, we cannot guarantee absolute security.

Where PHI is accessed through a mobile device, there may be risks associated with information stored or displayed on that

device. Users should use device security features and promptly report suspected unauthorized access.

VI. Data Retention and Deletion

We retain information for periods appropriate to the nature of the information, how it is used, our contractual obligations, and

applicable legal and regulatory requirements.

Some technical information, such as certain connection or server-log data, may be deleted or anonymized automatically after

a defined period. Account information and other records may be retained while needed to provide services or for legitimate

business, legal, security, compliance, dispute-resolution, or continuity purposes.

We may retain information to prevent fraud and abuse, maintain accounting and business records, comply with legal or

regulatory requirements, investigate potential violations, preserve service continuity, and maintain records of communications

with MyMD Connect.

Where information has been shared with another authorized person or organization, deleting information from MyMD

Connect systems may not remove copies maintained by that recipient.

When deletion is appropriate, we use processes designed to remove information from active systems or render it

non-identifying. Deletion from backup systems may occur later in accordance with backup and disaster-recovery processes.

VII. Third-Party Platforms

The Platform may contain links or references to third-party websites, applications, services, or platforms outside MyMD

Connect's control. This Privacy Policy does not govern those third parties.

Third-party services may use their own cookies or tracking technologies and may collect information directly from you. Please

review the privacy policies and terms of each third-party service you use.

VIII. Children Under the Age of 13

We do not knowingly collect Personal Information from children under 13 through the Platform without appropriate parental or

legal-guardian consent where such consent is required. If you believe we have collected Personal Information from a child

under 13 improperly, please contact us.

IX. Revisions to This Privacy Policy

We may change this Privacy Policy from time to time. We will post revisions on the applicable website or Platform and update

the Last Modified date. We may also provide additional notice when appropriate, including by email or through the Platform.

If you use the Platform on behalf of an organization, notice may in some circumstances be provided to the organization's

designated administrator. You are responsible for reviewing updates periodically. Continued use of the Platform following an

effective revision constitutes acknowledgment of the revised Privacy Policy to the extent permitted by law.

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X. Contact Information

MyMD Connect

Privacy Office

3618 N. University Drive

Nacogdoches, TX 75965

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